Refund Policy

1. Scope and Overview

This Refund Policy applies to purchases of digital content, subscriptions, and paid services offered through SIMPEL.ai (the “Service”).

By purchasing or subscribing to our Service, you agree to the refund terms mentioned below.

2. Digital Content (Non-Refundable by Default)

Digital content delivered immediately after purchase, including downloadable files, access to online courses, e-books, datasets, or software, is generally non-refundable once access has been granted, unless otherwise stated below.

If access was not successfully delivered due to a technical issue on our side, you may request a refund.

3. Subscriptions and Billing

Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

Cancellations take effect at the end of the current billing period. No prorated refunds are provided for unused portions of the billing period unless required by applicable law.

4. Free Trials

Free trial periods, if offered, will be clearly described during sign-up. You must cancel before the trial period ends to avoid being charged.

If you were charged despite cancelling before the trial expiry, please contact our support team for assistance and possible refund.

5. Refund Eligibility and Exceptions

We may issue full or partial refunds at our discretion for reasons including, but not limited to:

• Persistent technical problems preventing access.
• Duplicate charges.
• Billing errors.

To request an exception, contact support within 14 days of purchase and provide your order details along with a description of the issue.

6. How to Request a Refund

To request a refund, please contact us using the details below:

Email: contact@simpel.ai

Please include your name, account email, order or transaction ID, purchase date, and a clear description of the problem.

We will acknowledge your request within 3 business days and aim to resolve it within 14 business days.

7. Processing Refunds

Approved refunds will be issued to the original payment method used during purchase.

The time required for the refund to appear in your account depends on your payment provider and is typically 5–10 business days.

8. Chargebacks

If you open a chargeback with your payment provider before contacting us, we may be unable to provide service until the dispute is resolved.

We reserve the right to contest chargebacks and provide evidence of delivery or access where applicable.

9. Changes to This Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website with the updated effective date.

Significant changes may be communicated to account holders by email when practical.

10. Consumer Rights

Nothing in this Refund Policy limits any rights provided under applicable consumer protection laws, including statutory refunds or cooling-off periods available in certain jurisdictions.