Cancellation Policy

1. Scope and Overview

This Cancellation Policy applies to subscriptions, paid services, and digital products purchased through Simpel AI.

By purchasing or subscribing to our services, you agree to the cancellation terms mentioned below.

2. Subscription Cancellation

You may cancel a subscription at any time through your account settings or by contacting our support team.

Cancellation will stop future renewals, but your access will continue until the end of the current billing period.

No prorated cancellations or refunds are provided for unused subscription periods unless required by applicable law.

3. One-Time Purchases and Digital Content

One-time digital purchases are generally non-cancellable once access, download, or delivery has been completed.

If you cancel before the order is processed or access is granted, we may be able to stop fulfillment and issue a refund where applicable.

4. Service Cancellations

If you have booked a service, consultation, or onboarding session, cancellations should be made before the scheduled time.

Cancellations made after the cutoff time may not be eligible for a refund or rescheduling.

5. Late Cancellations and No-Shows

If you fail to cancel within the required time or do not attend a scheduled session, you may be charged in full.

Repeated no-shows or late cancellations may result in suspension of booking privileges.

6. How to Cancel

To request cancellation, please contact us using the details below:

Email: contact@simpel.ai

Please include your name, registered email address, order or subscription ID, and the reason for cancellation.

We will confirm your cancellation request and share any further steps through email.

7. Effective Date

Cancellations will take effect according to the plan or service terms applicable at the time of purchase.

Any updates or changes to this Cancellation Policy will be posted on our website along with the revised effective date.