Customer care Executive

Customer care Executive

Simpel is the name of a collection of individuals who believe in excellence. We specialize in hiring people who have the drive to succeed and the will to implement the discipline required to succeed. We focus on nurturing our team and providing our team an environment that is conductive to creative thought. We focus on eliminating stress and pressure so our team can think clearly and creatively.

Department: Customer care
Project Location(s): Bangalore
Education: 30k per month

Responsibilities

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Maintain financial accounts by processing customer adjustments

• Recommend potential products or services to management by collecting customer information and analyzing customer needs

• Prepare product or service reports by collecting and analyzing customer information

• Manage large amounts of incoming calls

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

Skills/Experience

  • Great interpersonal communication skills;
  • Keen eye for spotting data trends;
  • Great analytical skills;
  • A keen grasp of information technology;
  • Professional demeanor;
  • Professional, able to interact with vendors/clients;
  • Positive, “can do” attitude.
how can we help you?

Contact us at the Consulting WP office nearest to you or submit a business inquiry online.

Have really appreciated working with Simpel team. They make gorgeous products, provide dependable service, and fast to answer questions.

Narendra
Director, SPIN CYCLES LAUNDRY SOLUTIONS

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